Objectives and Key Results (OKRs) are a goal-setting framework used by organizations to define measurable goals and track their outcomes. This approach involves setting ambitious, challenging, and achievable objectives, and pairing them with specific, quantifiable key results to gauge progress. OKRs are designed to align and motivate teams around measurable and ambitious goals, fostering focus, transparency, and a sense of accountability.
The OKR framework consists of two components: an Objective, which is a clearly defined goal, and Key Results, which are specific measures used to track the achievement of that goal. Objectives are qualitative and inspirational, intended to motivate and challenge, while Key Results are quantitative and actionable, providing milestones to measure progress.
For instance, a software company might set an objective to “Improve customer satisfaction,” with key results like “Achieve a customer satisfaction score of 90%,” and “Reduce average customer support response time to under 2 hours.”
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