Get help in Magnity whenever you need it
Support that matches complex, AI driven marketing work
Managing multilingual, persona based campaigns in Magnity can feel demanding, especially when you are exploring new workflows or advanced personalisation. That is why we have made help easy to find, directly where you work.
From inside the platform, you can access short video guides for quick onboarding, open a live chat with us when something is unclear, and follow up on more complex issues through tickets. You stay focused on campaigns, while we help you handle questions, bugs or uncertainties as they appear.
Chat with us inside Magnity
If you are stuck on an email, struggling with personalisation or unsure about how to simplify content, you can contact us from the lower right chat icon. Start a conversation in plain language, describe what you are trying to achieve, and we respond directly in the chat so you can adjust your work without leaving the editor.
The chat works like a regular messaging tool, allowing you to add screenshots or other visual context so we can understand your situation faster. You can also download the full chat history if you want to keep a record of the guidance you received.
Create and track tickets for more complex issues
When you encounter a potential bug or a recurring problem, you can create a ticket directly from the same help interface. Provide a clear title, describe the exact steps you took, and include details such as browser and operating system so we can reproduce the behaviour.
All your tickets remain visible in the ticket overview. You can see their current status, review updates from us, and send follow up messages if something is urgent. This gives you a structured way to handle issues that go beyond a quick chat, while keeping all communication in one place.
Stay updated with product news inside the platform
The help area also includes a news section, where we share information about new features, maintenance windows and recently released improvements, such as sharing options or scheduled updates. You can see what has changed and how it might affect your ongoing projects without needing a separate update channel.
Key updates are also shown on the Magnity homepage, so you always have a quick overview of what is new when you start your day.
Availability and response times
We currently respond to chat and ticket requests during business hours from 09:00 to 17:00 (GMT+1, Berlin / Copenhagen / Stockholm time). If you contact us outside these hours, the chat will let you know that support is closed, and we will follow up as soon as possible when we are back online.
If you work with time critical campaigns and want to see how our help options support your marketing operations, explore more product guidance and support information at https://magnity.ai
